Team Flume
Join an award winning team and help drive our clients’ sales performance via a game-changing approach to learning and development.
We are a passionate bunch and love seeing both the business and our roles grow day by day. We know about hard work – sure – but we also know what a team is. We believe in supporting, learning and challenging ourselves to produce and be the best we can be for us and our clients.
We believe in people and that’s reflected in our openness to flexible working and our commitment to providing an open and honest environment in which to work.
You can also find us on flexa.com which gives testament to this. This is extra special as the endorsement comes from the team here at Flume.
Come and join us!
There are currently no active roles. We are always on the look out for outstanding talent so if you are interested in Flume please say hello and drop us your email and CV and tell us how you would make a difference: info@flumetraining,com
Admin Support to the Client Success Team
About Flume
A rapidly growing sales training business with a position of market leadership in the Media & Events market, and a growing footprint in Tech and Hospitality among other sectors. Flume deliver training through a blended, innovative, tech-enabled proposition.
Flume exists to help salespeople stand out in competitive markets and smash their targets. Their unique approach ensures learning is adopted and embedded, delivering measurable sales impact and exceptional ROI for clients.
They deliver game-changing sales and training approaches to help drive sales performance across their clients’ businesses. With an ambitious goal to be recognised as the world’s best Sales Training company, Flume only seek the very best to join their business as they scale. In return, employees benefit from joining the “Number 1 Most Flexible EdTech and Education Company 2023” – Flexa Industry Awards.
Flume is a remote-first business. You will benefit from working with a really smart focused team that will allow you to make the role your own whilst supporting you to achieve your goals.
If the above sounds attractive, and you share our values, then this role might be for you.
Job title: Administrator
Role: Admin support to the Client Success Team
Location: Remote working, London & surrounds occasional meetings/team events
Salary: £25-£30per hour depending on experience
Freelance (16-20 hrs a week over 4-5 days in core business hours)
2nd Sept 2024-29th Nov 2024 with potential to be extended and long term opportunity
Working with the Head of Client Success and the Client Success Manager, this person will be instrumental in streamlining administrative processes, allowing our Client Success, Trainer, and Sales Teams to focus on core client-facing activities and take on more projects with ease. Your responsibilities will include booking travel, managing expenses, coordinating client onboarding, compiling review meeting slides, and handling day-to-day client management tasks. Additionally, you will oversee document and content management, support the Sales Team with various admin tasks, and maintain and update content on our learning platform.
To excel in this role, you should have experience managing busy team diaries and be proficient in Office Suite, including Word, Excel, PowerPoint, Outlook, SharePoint, and MS Teams. You must possess strong initiative, problem-solving skills, and the ability to multitask in a fast-paced environment. An organised, confident, and collaborative approach is essential, along with a proactive can-do mindset.
- Book Travel and Logistics – Arrange travel and logistics for trainers, manage expenses, and create detailed itineraries.
- Manage Central CS Calendar – Send all invites for programmes, including agendas, from a central Client Success calendar.
- Client Onboarding – Assist with the client onboarding process by collating and sending onboarding documents.
- Day-to-Day Client Management – Update delegate lists, handle queries, and perform general administrative tasks for clients.
- Compile Review Meeting Slides – Incorporate feedback, insights, and data per programme into review meeting slides for each client.
- Document and Content Management – Create and manage delivery meeting slides, agendas and content on our learning platform.
- Project Management on our learning platform – Oversee the initial setup and ongoing management of projects on our learning platform.
- Training Feedback Management – Create and manage training feedback surveys and maintain logs of feedback, testimonials, and case studies.
- Support Sales Team – Assist the Sales Team with various administrative tasks, including contract management and document creation.
- Experience managing busy team diaries.
- Ability to manage multiple projects/tasks simultaneously.
- Strong initiative and problem-solving skills.
- Attention to detail and multitasking in a fast-paced environment.
- Structured approach and effective influencing skills.
- Knowledge of MS Teams, SharePoint, Slack, HubSpot.
- Experience with Excel and presenting data in chart format.
- Experience with online training/learning platforms is ideal.
- Super organised with a structured work approach.
- Confident, approachable, and collaborative.
- Proactive and with a can-do mindset.
£25-30ph
Freelance (16-20 hrs a week over 4-5 days in core business hours)
2nd Sept 2024-29th Nov 2024 with potential to be extended and long term opportunity
Remote working
Lunch and Learns
Team socials
Fill in the form below or email your CV and a cover note explaining why you are applying, plus any additional relevant information to:
Contact: Helen Myles
Email: helen@flumetraining.com
PLEASE NOTE: This is a UK only role as there will be some requirements to meet for events and team away days.
EA to the CEO
Purpose: To enable the CEO to be more effective and efficient by taking on the administrative duties that currently sits with the CEO or are delegated out to the rest of the business.
Responsibilities:
- Manage and maintain the CEO’s diary and ensure the CEO is fully prepared for all meetings and engagements with meeting notes using Flume’s processes
- Work across functions to understand the CEO’s priorities and deadlines and ensure these are in his calendar and closely managed to make sure deadlines are met, knowing when to say no or delay meetings based on priorities and capacity.
- Hold CEO to account on a daily basis, helping prioritise tasks to ensure work is produced and complete in plenty of time and regular reminding of actions.
- Manage the CEO’s inbox, deleting junk, filing, ensures he sees and actions important emails, fielding out work/emails to rest of team for action/information
- Capture CEO ideas and work with relevant team members to prioritise ideas and plan relevant ones into a roadmap of business projects
- Managing CEO’s travel logistics, ensuring cost and time efficiency and providing a detailed schedule for travel
- Managing and processing business expenses from trips ensuring these are assigned to relevant client projects
- Schedule and maintain regular meetings with the CEO and direct reports / rest of business
- Liasing and following up with clients/partners after meetings / training / events that the CEO is involved in
- Working with outside suppliers, including designers, to help create client-friendly documents to support work CEO is involved in.
Client Success Team Support
Purpose: To enable the Client Success Team to take on more client projects by reducing the administrative duties that currently sit within this team.
Responsibilities:
- Support the CS team with project admin including tracking, feedback, delegate lists and client onboarding
- Upload and manage video libraries on Call AI and Vimeo for internal use and clients
- Ad-hoc research and collation of information for suppliers, processes and business efficiencies
- Creating training feedback surveys and links for the Client Success Manager and maintaining logs of feedback, testimonials, and case studies
- General admin support including managing trainer’s calendars, updating processes/Trello
- Support with Mindtickle set-up and updates
Business Support
Purpose: To support the wider team with requirements
Responsibilities:
- Maintain how to guides and central process documents for the business
- Support with the administration for onboarding new starters
- Book and manage offsite meetings for internal teams
- Create a process and system for this and investigate spaces that can be used
- Arranging team away days
Skills and experience – required
- Experience of managing high profile busy diaries and emails
- Highly proficient in Office Suite – Word, Excel, PP, Outlook, Sharepoint and MS Teams
- Ability to manage multiple projects/tasks at one time
- Strong problem solving and multitasking skills
- Attention to detail is critical for this role and you will need to be able to work across many projects/tasks at one time
- Strong communicator able to deal with clients and partners in-person and remotely
Skills and experience – helpful but not essential
- Knowledge and experience of Trello, Slack, Indesign/Photoshop, HubSpot
- Experience for working on Excel spreadsheets and presenting back information in chart format
- Worked with online training/learning platforms previously
Attributes - Super organised and able to work in a structured way
- Confident, approachable, and collaborative
- Proactive and can-do mindset
Flume exists to help salespeople stand out in competitive markets and smash their targets. Our unique approach ensures that learning is adopted and embedded, delivering measurable sales impact and exceptional ROI.
We’re a close-knit, agile, team. We had to completely change our business to adapt to the challenges that Covid presented for buyers, salespeople, leaders and sales development. Now we have a new, market-defining proposition which is flying. We’re thriving and so our clients. As a result we’re growing.
Perhaps you’ve had enough of corporate life? Or maybe you’re tired of delivering sales training that doesn’t make a real difference? If so, you’ll love the way we work.
“Believe the hype. The Flume approach to sales training is different. They care. It works. They get results.” Fergus Gregory, Director, Collingwood Advisory
Fill in the form below or email your CV and a cover note explaining why you are applying, plus any additional relevant information to:
Contact: Helen Myles
Email: helen@flumetraining.com
Please be advised, your application will be forwarded to our recruitment partner CN Sales Recruitment
PLEASE NOTE: This is a UK only role as there will be some requirements to meet for events and team away days.
