Team Flume
Join an award winning team and help drive our clients’ sales performance via a game-changing approach to learning and development.
We are a passionate bunch and love seeing both the business and our roles grow day by day. We know about hard work – sure – but we also know what a team is. We believe in supporting, learning and challenging ourselves to produce and be the best we can be for us and our clients.
We believe in people and that’s reflected in our openness to flexible working and our commitment to providing an open and honest environment in which to work.
You can also find us on flexa.com which gives testament to this. This is extra special as the endorsement comes from the team here at Flume.
Come and join us!
We are always on the look out for outstanding talent so if you are interested in Flume please say hello and drop us your email and CV and tell us how you would make a difference: info@flumetraining.com
B2B Marketing Manager
Working with the Head of Marketing to implement the strategy and execute our B2B demand generation campaigns across all channels, including website, email, conferences, events, memberships, media outreach and social.
We’re looking for a B2B Marketing Manager to plan and deliver marketing that drives growth — both new business and existing client expansion. You’ll take ownership of campaigns from strategy through to execution, ensuring every activity supports our commercial goals.
This role needs someone who’s comfortable switching between strategic thinking and hands-on delivery — someone who can plan, execute, measure, and refine.
New business sales:
Develop and deliver B2B marketing campaigns across email, digital, social, and partnerships.
Create clear, effective marketing copy and content that supports lead generation and sales.
Manage and optimise our website, email, and CRM (HubSpot) to ensure consistency and accuracy.
Track, analyse, and report on campaign performance — using data to improve results.
Pln and promote and execute webinars, events, and other lead-gen activities.
Maintain brand consistency across all channels and materials.
Work with sales to align campaigns, messaging, and lead follow-up.
Manage external partners and suppliers, ensuring work is on-brand and on-budget.
Using technology to streamline processes and increase efficiencies within the department – e.g. ChatCPT, Teamwork
The ideal candidate will possess the following:
Excellent understanding of full marketing mix
Strong understanding of all relevant marketing channels: digital (search, display, social, mobile) and email marketing Creative thinker and proactive problem solver
Proven experience in B2B marketing
Ability to write strong marketing copy/messaging
Excellent communication skills Strong attention to detail
Analytical mind and strong quantitative skills
Likely 3-5 years experience in a B2B data-driven and or digital marketing role Experience working with partnerships
Experience with campaign execution from concept to reporting
Good knowledge of marketing technology tools such as Google Analytics, Hubspot and WordPress
A strong grasp of web analytics, A/B testing, and metrics driven (performance) marketing
Commercially driven and customer centric
Outstanding ability to think creatively, identify and resolve problems
A keen thirst to learn and maximise from the use of the latest technologies including third party apps, internal apps and AI.
Preferably (but not essential) previous experience of working in marketing for a training business.
- Competitive salary
- Bonus scheme*
- 25 days holidays + bank holidays*
- 1 extra day holiday per year extra up to 30 days*
- Company pension contribution*
- Healthcare provided by Vitality*
- Remote working
- Tailored career progression for high flyers*
- Continuous training & development
- Lunch and learns
- Team socials
- Annual away day
*Permanent employees:
Fill in the form below or email your CV and a cover note explaining why you are applying, plus any additional content or creative examples of your work to:
Contact: Helen Myles
Email: helen@flumetraining.com
PLEASE NOTE: This is a UK only role and to be within 1.5 hours of London as there will be some requirements to meet for events and team away days.
Client Success Manager
About Flume
A rapidly growing sales training business with a position of market leadership in the Media & Events market, and a growing footprint in Tech and Hospitality among other sectors. Flume deliver training through a blended, innovative, tech-enabled proposition.
Flume exists to help salespeople stand out in competitive markets and smash their targets. Their unique approach ensures learning is adopted and embedded, delivering measurable sales impact and exceptional ROI for clients.
They deliver game-changing sales and training approaches to help drive sales performance across their clients’ businesses. With an ambitious goal to be recognised as the world’s best Sales Training company, Flume only seek the very best to join their business as they scale. In return, employees benefit from joining the “Number 1 Most Flexible EdTech and Education Company 2023” – Flexa Industry Awards.
Flume is a remote-first business. You will benefit from working with a really smart focused team that will allow you to make the role your own whilst supporting you to achieve your goals.
If the above sounds attractive, and you share our values, then this role might be for you.
- We think differently: Embracing innovation and unique perspectives.
- We are outcome obsessed: Focused on always delivering the best results.
- We do the right thing: Committed to purpose-driven and authentic actions.
We’re looking for a highly organised, proactive, and collaborative Client Success Manager to join the Flume team. This role sits within our client success team and plays a vital part in ensuring our training programmes run seamlessly. You’ll provide essential operational support to our Head of Client Success, manage our trainer network, and own the feedback process that helps us continuously improve. You’ll be accountable for client relationships and programme delivery, and you’ll be the engine that keeps everything running smoothly behind the scenes.
To excel in this role, you should have experience managing busy team diaries and be proficient in Office Suite, including Word, Excel, PowerPoint, Outlook, SharePoint, project management systems (We use Teamwork) and MS Teams. You must possess strong initiative, problem-solving skills, and the ability to multitask in a fast-paced environment. An organised, confident, and collaborative approach is essential, along with strong attention to detail and a structured approach to work with a proactive can-do mindset.
Project Leadership and Client Management
- Oversee the project management of Tier 1 and Tier 2 client projects.
- Be the client-facing project lead on assigned projects, ensuring clear, accurate, and timely communication.
- Regular client contact to ensure projects are on track and successful, documenting actions and following up precisely to build client trust.
- Support the Head of Client Success to drive the learner-first journey forward.
- Maintain detailed records of client interactions, decisions, and changes to ensure transparency and accountability throughout the project lifecycle.
- Creating and developing client-facing deliverables, presentations, and communications to maintain high standards of professionalism.
- Run client-facing project launch and programme review calls.
Systems and tools management
- Set up and ongoing project management of Teamwork / Slack / other systems to support communication and management of client projects across the team.
- Initial set up and ongoing management of projects on Mindtickle, Flume’s learning platform.
- Managing Flume’s online learning platform for clients, uploading videos and sharing with the client, ensuring content is uploaded correctly and cross-checked.
- Manage the project tracker and raise any issues with the Head of Client Success, ensuring information is always up to date and consistent across systems.
- Identify and manage changes to toolkits, workbooks, and templates on Mindtickle and manage the process of updating these, ensuring version control and accuracy of resources.
Project documentation and quality assurance
- Creating all project documentation including timelines, surveys, PowerPoints, programme review meetings, and delegate lists,
ensuring all outputs are accurate, error-free, and branded correctly. - Obtaining and collating materials from clients and supporting trainers with any discovery activities, checking completeness and accuracy before sharing.
- Maintaining Teamwork for project comms and ensuring all information and attachments are up to date, with regular accuracy checks
and proactive updates to the team on any changes.
Trainer and delegate support
- Briefing, prepping, and supporting trainers throughout projects to ensure success.
- Setting up and attending kick-off calls and any project planning meetings internally and externally.
- Supporting delegates and driving learning participation through email and video calls.
Data, feedback and reporting
- Capturing feedback from surveys/MS Teams and maintaining the spreadsheet for each client throughout the project, sharing insights with wider team members, including capturing any testimonials and supporting the case study process at EOP.
- Collating monthly feedback stats reports for Performance Coach and COO internal meetings, ensuring figures are correct and sources are validated.
- Creating training feedback surveys and links and making recommendations for improvements based on the results.
Event and logistics management
- Event project management and logistics, including support on live events, webinars, and virtual events.
- Experience managing busy team diaries.
- Experience with online training/learning platforms is ideal.
- Super organised with strong attention to detail and a structured approach to work.
- A confident and approachable communicator who enjoys working across teams.
- Proactive, with a can-do mindset and a problem-solving approach.
- Tech-savvy, ideally with experience in LMS systems and project management tools (we use Mindtickle and Teamwork), and collaborative platforms.
- Comfortable juggling multiple priorities while maintaining accuracy and quality.
- Process-driven with a continuous improvement mindset.
- £32-£35k per annum
- Perm (5 days in core business hours with flexibility on hours)
- Remote working
- Lunch and Learns
- Team socials
Sales Performance Coach
Purpose: Consistently deliver best-in-class training. Capture outcomes that prove Flume are helping drive client lifetime value.
Purpose: Consistently deliver best-in-class training. Capture outcomes that prove Flume are helping drive client lifetime value.
Responsibilities:
- More than simply training, this role is about driving the performance of salespeople, leaders, and teams. This is done by delivering compelling, engaging, insightful and high-impact learning in-person and remotely.
- Consistently excel against Flume’s Trainer Quality Assurance Framework.
- Driving and reporting on behavioural and tangible learner outcomes.
- Provide the strongest learner experience via thorough preparation and follow-up.
- Enable the design of tailored development activities by analysing and understanding clients’ specific challenges, required results, and skills gaps in their business.
- Staying on top of all internal/external communications and administrative responsibilities and responding in a timely manner.
- Seeking new opportunities to optimise learner impact.
Accountability:
- Delivery of training and coaching equivalent to 60% of working hours (80% working on client projects with prep and follow-up).
- Feedback scores that equate to 80% good / excellent.
- Specific feedback that drives the client to want to do more training with Flume.
- Excellent client case studies, driven by client KPIs agreed in advance, and proven during, and post-delivery.
Purpose: To provide outstanding client interactions before, during and after projects.
Acting as a subject matter expert in client pitches:
- Operate as a SME to support the sales team on new opportunities with existing clients and new prospects.
- Prepare thoroughly to understand the opportunity and potential programme.
- Work with sales to agree the role the SME will play in these interactions.
- Support the sales lead during the meeting.
- Consistently excel against Flume’s SME Quality Assurance Framework.
Client interactions before, during and after a project:
- Prepare thoroughly for internal and external project launches and all associated client-facing interventions.
- Research clients, their background, key stakeholders and programme ahead of any internal and external interactions.
- Consistently and effectively position Flume and the recommendation to senior buyers
- Run discovery processes with key client stakeholders that enable tailored delivery of training and coaching.
- Playing your role in all additional client interactions such as review meetings.
- Stay on top of all internal and external communications to ensure all client interactions are delivered in a professional manner.
Behaviours specific for buyer meetings:
- Always professional and consistently speaking at their level.
- Consistently demonstrating you understand their world in a professional manner.
- Connecting to their outcomes.
- Mirroring their energy and colour personality.
Accountability:
- Key stakeholders who want to rebook due to a first-class training experience.
- New prospects who have complete confidence in the trainer due to a slick and professional experience during all engagements.
- Internal team confident in your approach for all internal and external interactions.
Purpose: To be a true expert in sales. Be on top of the latest thinking and help to develop leading IP.
Responsibilities:
- Maintaining a growth mindset and constantly seeking to improve your personal knowledge and skills is key to excelling in the role. Staying on top of the latest research, sales literature, and market trends.
- Taking briefings from the Head of Product to create new PP decks, trainer plans and toolkits for courses.
- Creation of collateral as required for the business.
Accountability:
- Up-to-the-minute training materials and knowledge.
Key trainer qualities required
1. Training experience and ability
- Sales training experience across multiple clients
- Proven track record of strong training delivery
- We will consider sales training experience across sales teams
2. Commercial acumen
- Professional approach to client conversations
- Ability to actively listen, understand and add value to client conversations
- Be able to adapt to client conversations based on stakeholders and culture
3. Organised team collaborator
- Remaining on top of all necessary internal comms and responding in a timely manner to ensure projects are successful
- Being fully prepared for all internal and external meetings, taking nothing for granted
Logistical requirements for trainer availability
- Full flexibility to deliver in-person and/or remote training across all 5 days. Flexibility to work early mornings / evenings to enable global delivery of training
- Travel to client offices. Overnight stays required where distances don’t allow travel on the day of the training.
- International travel required for certain training assignments.
- £50 – 55k per annum
- Remote working
- Bonus scheme
- Tailored career progression for highflyers
- a 25 days holiday + bank holidays
- Continuous training & development
- 1 extra day holiday per year extra up to 30 days
- Lunch and learns
- Company pension contribution
- Team socials
- Healthcare provided by Vitality
- Annual away day and additional team gatherings
