Privacy Policy

Flume is committed to protecting and respecting your privacy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@flumetraining.com

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products, services and general queries, and when you or your staff are due to attend a course with us.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make purchase for our Public Course, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Why do we collect it and how is your information used?

We may use your information to:

  • Inform you of new resources available on our website;
  • Process orders that you have submitted;
  • Send you communications which we feel will benefit your learning;
  • Use the statistical web data to make improvements to our site and our communications to you.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. You can unsubscribe from our communications at any time by using the unsubscribe button on our emails or contacting us directly at info@flumetraining.com

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We will only use your information to send direct communications from Flume

Security precautions in place

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

The Flume website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

If you have any queries related to use of your personal data at Flume please contact info@flumetraining.com