Customer Success Training
Created to drive the results you need
Cutting-edge Customer Success Training focused on accelerating your customer growth by driving stronger renewal and up-sell rates.
Check out our CS training programmes below. For a tailored approach, chat to one of our experts. We’ll explore your sales training needs and provide a custom recommendation for you.
Tailored sales courses for Customer Success
We offer three cutting-edge courses tailored to the core role of a customer success rep.
Sales Excellence Series 1
The five modules in this course are:
- Customer success excellence: The new CS benchmark
- A standout CS process: Driving client engagement
- Questioning to retain and grow: Opening the client up
- Pitching to retain and grow: Cutting through the noise
- Objection handling: Avoiding and overcoming objections
Sales Excellence Series 2
The five modules in this course are:
- Remote selling: Selling with executive presence
- Tailoring: Personalising the conversation
- Powerful proposals: Creating a watertight business case
- Speeding up decisions: Navigating the client DMP
Sales Excellence Series 3
The five modules in this course are:
- Account planning: Planning for client growth
- Teaching with stories: Selling with emotion
- Powerful presentations: Engaging your audience
- Assertive negotiation: Shifting the balance of power
Richard O'Connor
Commercial Director, EG / Relx
“Flume’s approaches have been fully integrated into our sales process creating a 58% increase in closed deals and an 8% increase in average order value."
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Whitepaper Download
Sales Velocity: The crucial equation powering today’s best sales teams.
The Sales Velocity equation is enabling today’s most successful sales leaders to generate more money, more quickly. In this How-to Guide, we explore what sales velocity is, what it will help you achieve, and how to drive it.
About Flume
Sales training that sticks
We do sales training differently – for every customer facing rep.
Find out more about why we exist, how we work and how we deliver game-changing sales programmes.
Find out the impacts you can achieve.
Case Study
33%
Increase in deals17%
Increase in revenue
Sales Modules
All of our sales training courses – from sales development and leadership to account management – are designed to cover the sales skills that every rep needs. But we don’t believe in a one-size-fits-all approach. We know that every organisation is unique. So, no matter which training package you book, we are always happy to add extra modules to fine hone the detail and tailor the course specifically around you.
