PUBLIC COURSE: ASSERTIVENESS AND CONFIDENCE WORKSHOP


Understanding behaviour styles is an essential element in operating successfully in both a personal and professional capacity. Many people fail to assert themselves and end up being walked over. Others get what they want by using aggressive tactics then wonder why they come unstuck in their relationships with others.

This workshop examines ‘the golden zone’ of assertiveness and provides useful techniques to maintain effective behaviour and communication skills. It also gives an insight into what it takes to maintain confidence in the face of adversity.

Course Date: 12th November, 2018
Course Time: 09.00 – 16.30

Price: £245.00 (+VAT)

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COURSE CONTENT

This course covers the following topics:
  • Intro, objective and warm up
  • Assertiveness Q&A
  • The three behaviour styles
  • The Assertive-Ometer
  • The Golden Zone
  • The top ten tactics of assertive people
  • Reframing our qualities
  • The thoughts/results cycle
  • Summary and reflection
COURSE OUTCOMES

As a result of attending this workshop, you will be able to:
  • Define the key three behaviour styles
  • Identify your own personal style
  • Understand the golden zone
  • Know how to consistently maintain an assertive approach
  • Reframe negative qualities into positive ones
  • Manage confidence levels when challenged
WHO SHOULD ATTEND?

All roles and all levels within a business looking to improve their confidence and assertiveness at work.
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If you would like some more information please call: +44 (0) 7831 622 146 or email: info@flumetraining.com
Booking Terms & Conditions

ABOUT THE TRAINER – Ali


Ali has over 25 years of experience as a trainer in sales, management, customer services and communication skills training. She is passionate about helping people grow to achieve more and does this through her lively, focused and inspiring approach.
Specialist Expertise: Assertiveness; Confidence; Self-awareness, Self-Management, NLP, Customer Service, Networking. Flume are best known for their modern approaches and exceptional results they achieve in driving revenue for individuals and businesses. The success they have had with clients is clearly visible in all the testimonials and case studies which can be found here.

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