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Customer success excellence: The new CS benchmark
A standout CS process: Driving client engagement
Questioning to retain and grow: Opening the client up
Pitching to retain and grow: Cutting through the noise
Objection handling: Avoiding and overcoming objections
Remote selling: Selling with executive presence
Tailoring: Personalising the conversation
Powerful proposals: Creating a watertight business case
Speeding up decisions: Navigating the client DMP
Account planning: Planning for client growth
Teaching with stories: Selling with emotion
Powerful presentations: Engaging your audience
Assertive negotiation: Shifting the balance of power
Richard O’Connor, Commercial Director, EG / RELX