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Customer Success Training

Created to drive the results you need

Cutting-edge Customer Success Training focused on accelerating your customer growth by driving stronger renewal and up-sell rates. 

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Tailored sales courses for Customer Success.
We offer three cutting-edge programmes tailored to the core role of a customer success rep.

CUSTOMER SUCCESS REP MODULES

SALES STAR PROGRAMME

Customer success excellence: The new CS benchmark

A standout CS process: Driving client engagement

Questioning to retain and grow: Opening the client up

Pitching to retain and grow: Cutting through the noise

Objection handling: Avoiding and overcoming objections

CUSTOMER SUCCESS REP MODULES

SALES LEGEND PROGRAMME

Remote selling: Selling with executive presence

Tailoring: Personalising the conversation

Powerful proposals: Creating a watertight business case

Speeding up decisions: Navigating the client DMP

CUSTOMER SUCCESS REP MODULES

SALES GURU PROGRAMME

Account planning: Planning for client growth

Teaching with stories: Selling with emotion

Powerful presentations: Engaging your audience

Assertive negotiation: Shifting the balance of power

Flume’s approaches have been fully integrated into our sales process creating a 58% increase in closed deals and an 8% increase in average order value.

Richard O’Connor, Commercial Director, EG / RELX