Customer Success Training
Created to drive the results you need
Cutting-edge Customer Success Training focused on accelerating your customer growth by driving stronger renewal and up-sell rates.
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Tailored sales courses for Customer Success.
We offer three cutting-edge programmes tailored to the core role of a customer success rep.
CUSTOMER SUCCESS REP MODULES
SALES STAR PROGRAMME
Customer success excellence: The new CS benchmark
A standout CS process: Driving client engagement
Questioning to retain and grow: Opening the client up
Pitching to retain and grow: Cutting through the noise
Objection handling: Avoiding and overcoming objections
CUSTOMER SUCCESS REP MODULES
SALES LEGEND PROGRAMME
Remote selling: Selling with executive presence
Tailoring: Personalising the conversation
Powerful proposals: Creating a watertight business case
Speeding up decisions: Navigating the client DMP
CUSTOMER SUCCESS REP MODULES
SALES GURU PROGRAMME
Account planning: Planning for client growth
Teaching with stories: Selling with emotion
Powerful presentations: Engaging your audience
Assertive negotiation: Shifting the balance of power
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Flume’s approaches have been fully integrated into our sales process creating a 58% increase in closed deals and an 8% increase in average order value.
Richard O’Connor, Commercial Director, EG / RELX