<h4><strong>SUCCESS STAR PROGRAMME</strong></h4>

SUCCESS STAR PROGRAMME

The five modules in this programme are:

  1. Customer Success excellence
  2. Driving customer engagement
  3. Questioning to retain and grow
  4. Pitching for retention and growth
  5. Assertive objection handling
Download programme
<h4><strong>SUCCESS LEGEND PROGRAMME</strong></h4>

SUCCESS LEGEND PROGRAMME

The five modules in this programme are:

  1. Customer Success excellence
  2. Tailoring your conversation
  3. Proactive problem solving
  4. Powerful proposals
  5. Speeding-up decisions
Download programme
<h4><strong>SUCCESS GURU PROGRAMME</strong></h4>

SUCCESS GURU PROGRAMME

The five modules in this programme are:

  1. Customer Success excellence
  2. Account Planning
  3. Teaching with stories
  4. Powerful presentations
  5. Assertive negotiation
Download programme
Creating an effortless experience: Why customer success is important

Creating an effortless experience: Why customer success is important

Customer success teams play a critical role in helping people use products effectively and recognise their value. Yet there’s a whole load of myths and surprisingly little insight about what makes an awesome customer success rep.

Our Founder & CEO, Raoul Monks looks at what makes customer success so vital for companies right now and the four customer success myths to watch out for.

READ ARTICLE
Outcome-led selling

Outcome-led selling

Do you know what your customers’ “big picture” looks like?

Recently we’ve been thinking about one word: outcomes.

Understanding the outcomes for your customers is a super simple way to seize new opportunities and make sure your conversations hit home.

We’ve written all about outcome-led selling, why it can move the needle and how to get your team on board. Our blog gives practical advice on how to use product and success outcomes to structure your conversation and increase your chance of success.

Read article

Want to know more about customer success and why more and more businesses are recruiting for the role? Read our customer success article. 

We post all our updates and new content on LinkedIn

Sign up to our Newsletter